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Framtiden för Content Management

Efter år av ECM-dominans kommer en ny teknologi utmana om toppositionen.
uploading cloud to laptop

Att arbeta med filer och dokument upptar ca 2/3 av en normal arbetsdag. Detta gör att företag blir mer angelägna att arbeta med Enterprise Content Management-System (ECM) för att kunna hantera informationsmängden. Sådana verktyg gör att organisationen kan hantera sina sina dokument på en gemensam prlats. 

Att många företag nu är redo att utveckla, och i vissa fall söka sig bortom, ECM är ett tecken på att allt fler företag söker flexibiliteten i molnbaserad Content Management. Det är ännu tidigt, men molnets kapacitet att öka samarbete, underlätta skapandet av appar och erbjuda permanent lagring till låg kostnad, innebär att det tveklöst representerar framtiden för content management.

 

ECMs utveckling genom åren

ECM har funnits i ca 25 år och har ständigt förbättrats, genom att behålla de viktigaste inslagen i grundmodellen. Företagsledare har många gånger känt sig överväldigade av antalet tekniska funktioner, särskilt då organisationer har varit tvungna att införliva mer än ett ECM. Att klustra flera lager av programvara i ett monolitiskt system har visat sig vara svårt för IT-avdelningar.

"84% av företag överväger att använda molnteknik för Content Management"

two colleagues looking at portable screen

Content Managment befinner sig i en övergångsperiod från ECM-tjänster till molnplattformar. Alltfler företag väljer molntjänster eller hybridtjänster för att hantera dokument som passerar genom organisationen. Här väljer man det mest kostnadseffektiva och enkla metoderna - vilket en undersökning av AIIM visar. Hybridmodeller har sina nackdelar dock - som exempelvis var information sparas, avskrivningar på hårdvaruinvesteringen och själva överföringen. Om den görs slarvigt kan det betyda höga kostnader och komplikationer - speciellt om infrastrukturen inte är redo för förändringen. 

Cloud technology is the future

Molntjänster är framtiden

All the problems with ECM caused Gartner to consider that technology may move on to the cloud in the digital age. The research company came up with a new concept, Content Services, which would be cloud-enabled, flexible and dynamic. Rather than accepting a standalone system, companies would design their own bespoke ones. The terminology is less important than the realisation that the business environment is changing, and companies are finding it increasingly difficult to manage the tsunami of content and data from the plethora of devices in the age of digital transformation. Research supports Gartner’s view that premises-based ECM is being replaced to some extent. A survey of 231 businesses by AIIM earlier this year showed the high levels of desire for change in their content management. Only 15% of respondents said they intended to move towards an on-premises solution, whereas a third had chosen a cloud-based solution and a further 51% were developing a hybrid solution, combining on-premises content management with cloud services. The hybrid approach is understandable when you consider how much money has been spent over the years on the legacy solutions. Hybrid can be an effective temporary solution whilst more content services move into the cloud. The growing enthusiasm for cloud-based content management led research organisation "Markets and Markets" to predict that the cloud based Enterprise Content Management (ECM) market size would grow from US$9.77 billion in 2017 to US$ 34.42 billion by 2022.

Cloud services boast several valuable advantages

One of the driving ideas behind the implementation of legacy ECMs was to put content online, where it could be accessed more easily than paper. But with the cloud, content is even more readily available. Workers in remote locations, including in different time zones, are able to collaborate easily by accessing documents in the cloud anywhere in the world on multiple devices.

Working on content in the cloud also appeals to millennials, who will make up three-quarters of the workforce by 2020 and expect to use the most sophisticated automated technologies. In addition, the cloud can offer far greater scale. In the cloud, additional storage is available whenever a company needs to expand.

Liberating businesses to achieve more

By establishing your content management in the cloud, it liberates budgets from the constraints of heavy investments in on-premise technology hardware. The IT department spends less money on the up-front costs of the ECMs, and they don’t have to waste time doing ongoing maintenance. As a result, IT professionals can focus on doing more innovative work to modernise the user experience, such as developing custom user interfaces and new apps.

IT is not the only department to benefit from cloud-based storage. The cloud makes it easier to automate the technologies required for accounts payable, contracts management, correspondence management and invoice processing. Content management in the cloud allows everything from inventories to service contracts to be collected in one place and shared with authorised employees. It facilitates communication between various company departments, such as legal, human resources and finance.

The cloud is the latest innovation

There are already some innovative examples of cloud-based content services which are exciting users with their ability to take advantage of the flexibility of the services. Rather than purchasing off-the-shelf systems that are simply designed to manage content, they can more easily integrate content management and business processes. IBM has said that many organisations are blending together their previously separate content, process and collaboration functions in the cloud. Some firms also believe that the next step for development of technology for the cloud will be the use of robotics and AI to gain useful business insights from the stored content, rather as they would from big data. The development of these new tools has the potential to revolutionise content management in the cloud. The benefits for those businesses that leave their legacy systems behind and take the leap into the cloud will be exponential.

The Cloud

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